Terms of service

Welcome to the Honest Flame! We’re so excited you’ve chosen to explore our collection of hand-poured, all-natural beeswax candles. Our candles are crafted with care, housed in beautiful vessels, and made with the highest quality ingredients. By visiting our website and making a purchase, you agree to the following terms and conditions. Please take a moment to review them, as they outline the rights and responsibilities of both you and the Honest Flame.

1. Acceptance of Terms

By accessing and using our website or making a purchase, you agree to comply with these Terms of Service and all applicable laws and regulations. If you do not agree with these terms, please refrain from using our website or making a purchase.

2. Product Information & Availability

We strive to provide accurate descriptions and images of all our products. However, because our candles are handmade and crafted in small batches, slight variations in color, texture, and appearance may occur. Please note that due to the fragile nature of some of our vessels, some candles may be more delicate than others, so we encourage careful handling.

We reserve the right to modify or discontinue any product at our discretion. If a product you’ve ordered is out of stock or unavailable, we will notify you as soon as possible and offer an alternative or a full refund.

3. Orders & Pricing

All prices listed on our website are in USD and are subject to change without notice. We do our best to keep pricing up to date and accurate, but in the rare instance of an error, we will notify you and you will have the option to confirm or cancel your order.

You agree to provide accurate and complete information when placing an order, including shipping information, so we can process your purchase and deliver your order in a timely manner. We are not responsible for any delays or errors resulting from incorrect information.

4. Payment

Our online store accepts payment through credit/debit cards and any other payment method accepted on the Shopify platform. Payment is processed securely through our payment gateway at checkout. By completing your purchase, you authorize us to charge the provided payment method for the total amount due, including any applicable taxes and shipping fees.

5. Shipping & Delivery

We take great care in packaging your order to ensure your candles arrive in perfect condition. However, due to the delicate nature of our vessels, we cannot guarantee that they will arrive completely undamaged. If your order arrives damaged, please refer to our Refund Policy for instructions on how to initiate a claim.

We will ship your order within 5 business days. Delivery date and time depends on your location and the carrier used. We are not responsible for delays caused by the shipping carrier or factors beyond our control.

6. Returns & Exchanges

We want you to be delighted with your purchase! However, due to the handmade and delicate nature of our products, returns and exchanges are only accepted for items that are defective or damaged upon arrival. For full details, please review our Refund Policy.

7. Care & Handling

Our beeswax candles are made with love and care, and we recommend you handle them gently. The vessels are fragile, and any damage due to mishandling or improper care after delivery is not eligible for return or exchange. Please follow the care instructions provided with each candle to ensure a long-lasting and safe burning experience.

8. Intellectual Property

All content on our website, including text, images, logos, and product designs, is the intellectual property of the Honest Flame LLC and is protected by copyright laws. You may not use, reproduce, or distribute any of our content without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, the Honest Flame LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. In no event shall our liability exceed the total amount paid by you for the product(s) in question.

10. Privacy

Your privacy is important to us. We will never share or sell your personal information. For details on how we collect, use, and protect your information, please read our Privacy Policy.

11. Changes to Terms of Service

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page, and the updated terms will be effective as of the date they are published. We encourage you to review this page periodically to stay informed.

12. Governing Law

These Terms of Service are governed by the laws of the United States of America, without regard to its conflict of law principles. Any disputes arising from these terms or your use of the website will be resolved in the appropriate courts of the US.

13. Contact Us

If you have any questions about these Terms of Service, or if you need assistance with an order, please feel free to reach out to us at honestflamellc@gmail.com.

Thank you for choosing the Honest Flame! We’re thrilled to have you as part of our community, and we’re here to light up your space with the warmth of nature’s finest beeswax candles.