Shipping policy

Thank you for choosing Honest Flame LLC! We’re thrilled to be part of your candle experience and are dedicated to delivering your high-quality, all-natural beeswax candles in perfect condition. Each candle is carefully crafted and housed in fragile, beautiful vessels, and we take great care in packaging your order to ensure it arrives safely.

Processing Time

We know how exciting it is to receive a new candle, and we aim to get your order to you as quickly as possible. All orders will be processed and shipped within 5 business days of purchase. Please note that business days are Monday through Friday, excluding weekends and holidays.

Shipping Methods

We offer a variety of shipping options to ensure your candles arrive safely and promptly. The shipping method and delivery time depend on your location. Here’s a breakdown of our current shipping offerings:

  • Domestic Orders (within the USA): We use trusted carriers like UPS and USPS to deliver your candles safely. Delivery times depend on your location, but typically, you can expect your order to arrive within 5-7 business days after shipment.
  • International Orders: Currently, we do not offer international shipping. We hope to expand our shipping options in the future, so please stay tuned for updates.

Packaging & Fragility

We take great pride in packaging your candles with extra care. Every order is securely wrapped and placed in protective packaging to minimize the risk of damage during transit. However, because our vessels are fragile, we cannot guarantee that breakage won’t occur during shipping. If your order arrives damaged, please refer to our Refund Policy for instructions on how to resolve the issue.

Shipping Rates

Shipping rates are calculated based on the weight, size, and destination of your order. You can view the exact shipping cost during the checkout process before confirming your purchase.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can follow your package’s journey. We encourage you to monitor the tracking updates, and if there are any issues, please don’t hesitate to contact us for assistance.

Shipping Delays

While we strive to ship your candles promptly, please understand that once your order leaves our hands, we rely on the carrier to deliver it to you in a timely manner. Occasionally, shipping delays may occur due to weather conditions, carrier backlogs, or other unforeseen circumstances. If you experience a delay, we will do our best to keep you updated and assist you in tracking your package.

Customer Responsibility

Please ensure that your shipping information is accurate when placing your order. Incorrect details may result in a delayed delivery or a lost package. If you notice an error after placing your order, please contact us immediately, and we’ll do our best to update the information before shipment.